Frequently Asked Questions
-
WHAT KIND OF PRODUCTS DO YOU SELL?
At AJJS, we're passionate about tabletop gaming! Our extensive range caters to all enthusiasts, from beginners to seasoned players. We specialize in:
- Board Games: A vast selection covering various genres, from family-friendly classics to complex strategy games.
- Trading Card Games (TCG) & Collectible Card Games (CCG): We stock popular titles like Magic: The Gathering, Pokémon, Yu-Gi-Oh!, and more, including booster packs, pre-constructed decks, and singles (availability may vary).
- Living Card Games (LCG): Enjoy a structured release model with games like Arkham Horror: The Card Game and Marvel Champions: The Card Game, offering new content without the randomness of booster packs.
- Role-Playing Games (RPGs): Dive into immersive storytelling with core rulebooks, adventures, and accessories for games like Dungeons & Dragons, Pathfinder, and many others.
- Dice: A wide variety of dice sets, individual dice, and unique designs for all your gaming needs.
- Gaming Accessories: Enhance your play experience with card sleeves, deck boxes, playmats, miniature paints, storage solutions, and more.
- Toys and Collectibles: Discover a range of fun and unique items, including figurines, plushies, and other merchandise related to popular gaming franchises.
If you're looking for something specific and don't see it listed, please don't hesitate to contact us!
-
DO YOU SELL OFFICIAL PRODUCTS?
Absolutely! At AJJS, authenticity is our top priority. All products we sell are 100% genuine and officially licensed. We meticulously source our inventory directly from authorised distributors and reputable manufacturers. You can shop with complete confidence, knowing you are receiving authentic, high-quality items. We have a strict zero-tolerance policy for counterfeit or unofficial goods.
-
CAN I SHOP ONLINE AND IN-STORE?
Yes, we offer both convenient shopping options!
- Online: Our full product catalogue is available 24/7 at ajjs.com.au. You can browse, compare, and purchase items from the comfort of your home, at any time that suits you.
- In-Store: We welcome you to visit our physical store for a more personal shopping experience. You can see products firsthand, get recommendations from our knowledgeable staff, and even join in-store events. Please check our Store Locator on our website or contact us directly for our current opening hours and precise address.
-
DO YOU HOST EVENTS OR TOURNAMENTS?
Yes, we are a hub for the local gaming community! We regularly host a variety of exciting events:
- Game Nights: Casual evenings to learn and play various board games and card games.
- RPG Sessions: Scheduled campaigns and one-shot adventures for Dungeons & Dragons and other role-playing systems.
- Card Tournaments: Competitive events for popular TCGs like Magic: The Gathering and Pokémon, often with prizes!
To stay up-to-date on all our upcoming sessions, special events, and registration details, we highly recommend following us on our social media channels and regularly checking our dedicated Events Calendar on our website.
-
WHAT SHIPPING OPTIONS DO YOU OFFER?
We're proud to offer fast and reliable shipping across all of Australia using trusted courier services. Your shipping options include:
- Standard Shipping: Typically delivered within 2–7 business days. This is our most economical option.
- Express Shipping: For those who need their games sooner, this option delivers within 1–3 business days, primarily to metropolitan areas. Please note that regional deliveries may take slightly longer.
Free shipping may be available for qualifying orders (e.g., orders over a certain value). Details on current free shipping thresholds will be clearly displayed during the checkout process.
-
HOW CAN I TRACK MY ORDER?
Keeping you informed about your delivery is important to us. Once your order has been packed and dispatched from our warehouse, you will receive an automated email notification. This email will include:
- Your unique tracking number.
- A direct link to the courier's tracking portal, where you can monitor the real-time status and estimated delivery date of your package.
If you have any issues with tracking your order, please don't hesitate to contact our customer service team.
-
WHAT IS YOUR RETURN POLICY?
Your satisfaction is important to us. We offer a straightforward 14-day return or exchange policy on most items. To be eligible for a return or exchange, items must be:
- Returned within 14 days of purchase.
- Unopened, unused, and in their original, sealed packaging.
- In their original condition, suitable for resale.
Please note that certain items, such as opened booster packs, single cards, or digital codes, may be exempt from this policy. For complete details on our return process, specific exclusions, and instructions, please visit our dedicated Returns Page on our website. You can also contact us directly at info@ajjs.com.au for any specific questions.
-
WHAT PAYMENT METHODS DO YOU ACCEPT?
We strive to make your purchasing experience as convenient as possible. We accept a variety of secure payment methods, both online and in-store:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.
- PayPal: A secure and widely used online payment platform.
- Afterpay: Enjoy the flexibility of buying now and paying later in interest-free instalments.
- AJJS's Gift Cards: Redeem your AJJS Gift Cards for purchases online or in our physical store.
All online transactions are processed through secure payment gateways to ensure your financial information is protected.
-
ARE PRE-ORDERS AVAILABLE?
Yes! We understand the excitement of upcoming releases. You can pre-order highly anticipated new titles, expansions, and accessories through our website. Pre-ordering is a great way to:
- Secure your copy: Guarantee that you receive popular items before they potentially sell out upon release.
- Be among the first to play: Your pre-ordered items will be shipped as soon as the stock officially arrives in our warehouse, typically on or very close to the official release date.
Release dates for pre-order items are estimates and are subject to change by the manufacturer. We will keep you updated on any significant changes.
-
IS MY INFORMATION SECURE?
Your privacy and data security are paramount to us. We employ robust security measures to protect your personal and payment information:
- SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption, which encrypts data transmitted between your browser and our servers, making it unreadable to unauthorised parties. You'll see "https://" in your browser's address bar, indicating a secure connection.
- Secure Payment Gateways: All financial transactions are processed through industry-standard, secure payment gateways that are PCI DSS compliant. We do not store your credit card details on our servers.
- Privacy Policy: We adhere to a strict privacy policy. Your personal information (name, address, email, etc.) is collected solely for order fulfilment and customer service purposes and is never shared, sold, or rented to third parties for marketing purposes.
-
HOW DO I CONTACT YOU?
We're here to help! You can reach our friendly customer service team via several convenient methods:
- Email: For general inquiries, order support, or product questions, please email us at info@ajjs.com.au. We aim to respond to all emails within one business day.
- Phone: You can speak directly with a team member by calling us at 03 5250 9778 during our business hours.
- Contact Form: For a quick and easy way to send us a message directly from our website, please use our Contact Form located on the 'Contact Us' page.
- We look forward to assisting you!